SatService Service Center

Welcome to our Service Center for Satellite Ground Stations and SATCOM equipment.

Should it ever become necessary we will also repair the SatService solutions from our sat-nms product family and handle the repair of equipment from our partner if required.

Please feel free to use our contact form for RMA request or if you need additional information about our sat-nms products.

 

We are committed to your satisfaction, and will happily process your return or repair.
To return the item, please follow the steps below:

Get your RMA number

The RMA number will be provided by the SatService Customer Support after you have sent the Service Request / RMA Request to XXXXX@satservicegmbh.de or fill out our online service form and after the persons responsible agreed to an RMA procedure.

SatService will send the RMA Number to the e-mail or fax-number you indicated on the Service Request / RMA Request Form.

Pack the items

Pack the items securely, preferably in the original carton and always send the Service Request / RMA Request Form incl. RMA number with the returned items. Returns will not be accepted without RMA number being clearly marked on the outside of the packaging.

Send to SatService

Send the items CIP to SatService (for the relevant address see Service Request / RMA Request Form) to the following address:

SatService GmbH
Customer Support
<Your RMA Number>
Hardstraße 9
78256 Steisslingen
Germany

Phone: +49 7738 / 997 91 - 13

After evaluation of defective equipment we will send you a cost estimation. After written approval by the customer the equipment will be repaired as soon as possible and return. If the customer decides not to order the repair the product will be send back to the customer on his own costs. A minimum of 500,- EUR + VAT for examination will be charged.

Support request

Please add 2 and 8.